PARENT SUBSCRIPTION GUIDE

Cancellation Instructions

How a parent or carer cancels a monthly programme subscription

Version 1.0 | Effective 24 August 2026

These instructions cover cancellation of the recurring Group Coaching or One-to-One Coaching subscription. They do not cancel or reschedule an individual one-to-one appointment.

1. How to request cancellation

• Email [email protected]. Suggested subject: “Subscription Cancellation Request - [Student first name]”.
• Or call +44 7961 311717. If we cannot answer, leave your name and callback number only; do not leave detailed information about the student in voicemail.
• Please include the parent/carer name, account email, student first name or approved display name, purchased programme and a clear statement that you want the recurring subscription cancelled.

Cancellation requests are handled directly by Student Success Formula Ltd. Online self-cancellation inside the Kajabi account is not offered. A WhatsApp message is not the designated subscription-cancellation method.

2. When cancellation takes effect

• Send or make the request before the next billing date if you do not want the next monthly payment to be taken.
• We will acknowledge an email request in writing. After a telephone request, we will send written confirmation to the account email.
• Unless a statutory right requires an earlier end, the subscription remains active until the end of the billing period already paid for. No further recurring payment will be taken after the effective cancellation.
• Course, Community, live coaching, portal and recording-archive access ends when the paid access period ends. Download or retain only materials the programme expressly allows; recordings and other members' information must never be copied.

3. Model email

4. Cooling-off rights for an online purchase

A consumer will normally have a statutory 14-day cancellation period for a distance contract, subject to the Consumer Contracts Regulations 2013 and the type of supply. If the parent expressly asks for services to start during that period, a proportionate amount may be payable for services supplied before cancellation. For digital content supplied immediately, the statutory cancellation right may be lost once supply begins only where the required express consent and acknowledgement were given. Your checkout wording and records should capture those choices clearly. Nothing in these instructions limits statutory rights.

5. Refunds and final payment

Ordinary cancellation stops future renewal; it does not automatically refund a period already paid for. Refunds are considered where required by law, where Student Success Formula Ltd has agreed one in writing, or where the service agreement provides a credit or remedy. We will explain any final charge, credit or refund in the confirmation.

6. Cancelling or rescheduling one appointment

For a one-to-one appointment, follow the separate session-change rules in the One-to-One Parent/Carer Service Agreement. An appointment change does not cancel the monthly subscription. A subscription cancellation does not retrospectively erase an already missed appointment.

7. If a payment is taken after confirmed cancellation

Reply to the written confirmation or call +44 7961 311717, giving the confirmation date and payment date. Do not send full card or bank details by email or voicemail. We will investigate promptly.

Contact record

Student Success Formula Ltd | Company number 09420874 | [email protected] | +44 7961 311717 | Registered office: Tbxh@ Sunley House, Bedford Park, Croydon, United Kingdom, CR0 2AP