Core Group Coaching Service Agreement

Student Success Formula Coaching Programme | Parent/Carer Agreement

Version	1.0 | Effective 24 August 2026
Provider	Student Success Formula Ltd (the Provider, we, us or our)
Company number	09420874
Registered office	Tbxh@ Sunley House, Bedford Park, Croydon, United Kingdom, CR0 2AP
Customer record	The Parent/Carer, Student, age cohort and purchase details are recorded electronically at checkout.

1. Agreement and authority

The Parent purchases the programme for the named Student and confirms that they have parental responsibility, or lawful authority to enter this Agreement and provide the required permissions. The Parent remains the contracting customer and is responsible for fees, accurate information and supporting the Student to follow this Agreement and the Community Guidelines.

This Agreement, the checkout information, the Privacy Notice, the Safeguarding Policy and the age-appropriate Community Guidelines together form the contract. If they conflict, this Agreement prevails for the purchased services, except that statutory consumer rights always prevail.

2. What the Core Group Coaching Offer includes

The subscription is a combined educational coaching and digital learning programme for one named Student.

• Access to the Student Success Formula Course containing eight modules. Module 1 is available on enrolment. The

remaining modules are intended to be released approximately weekly in accordance with the release schedule shown in the course portal. Any material delay or change will be communicated to the Parent.

• Downloadable learning resources, worksheets and selected excerpts from the Student Success Formula Planner.
• A weekly 45-minute live group coaching session for the Student's current age cohort, subject to the published

timetable and reasonable changes.

• Access to the age-appropriate Student Success Formula Community, challenges, study-support channels and

accountability activities.

• Access to the restricted group-session recording archives to which the Student is entitled.

The programme teaches study skills, independent learning, academic confidence and Dr Emma's Four-Layer C.A.K.E. Method. It is not medical care, mental-health treatment, regulated counselling, formal school teaching, examination-board advice or a guarantee of grades, examination results, school admission or any other outcome.

3. Age-separated access groups

The Community and live group coaching are separated into the following cohorts: ages 11-13, ages 14-16 and ages 17-18. Students are granted access only to their current cohort. Direct messaging between students and access to a public membership directory are disabled by the Provider. Students must not attempt to bypass these controls or contact another member outside the programme.

The Parent must provide the Student's correct date of birth and notify the Provider if any relevant detail changes.

On transition to the next age cohort, the Provider will remove access to the former cohort's future live sessions and future recordings, and grant access to the new cohort. While the subscription remains active, the Student may retain access to recordings previously made available to them from their former cohort. Historical access does not include future content from that former cohort.

All portal, Community, course and archive access ends when this Agreement or the subscription ends, unless the

4. Accounts, privacy and acceptable access

• The portal account is for one named Student. The Parent may retain access to the login email and credentials for

supervision, but the account must not be shared with another learner or household member.

• The Student must use their first name or an appropriate nickname only and must not publish their surname, school,

address, telephone number, social-media handle or other identifying details.

• The Parent must supervise the security of the Student's account and promptly report suspected unauthorised

access.

• The Student may not copy, download, screen-record, photograph, republish or distribute another student's image,

voice, comments, work or personal information.

5. Community safety and behaviour

The Community is for study support, goals, accountability, encouragement and celebrating progress. The Student and Parent agree to read and follow the age-appropriate Community Guidelines. Required behaviour includes kindness, respect, appropriate language, on-topic participation, privacy and compliance with reasonable moderator directions.

Prohibited conduct includes bullying, harassment, exclusion, discrimination, threats, sexual or suggestive content, swearing or crude content, references promoting drugs, alcohol or violence, impersonation, inappropriate usernames, sharing contact details, requesting another student's contact details, unauthorised advertising, deliberate disruption, misuse of recordings or attempts to defeat safety controls.

6. Warnings, suspension and removal

For ordinary or lower-level breaches, the Provider will normally use the following graduated process:

• First warning: the behaviour and required correction are explained. The Parent is informed.
• Second and final warning: the Parent is informed and further conditions, temporary restrictions or a behaviour plan

may be imposed.

• Further breach: the Student may be suspended from the Community or removed from part or all of the programme.

The Provider may bypass warnings and immediately restrict, suspend or remove access where reasonably necessary to protect a child or another person, respond to a serious safeguarding concern, address threatening, abusive, discriminatory, sexual, illegal or persistently disruptive conduct, protect confidential information, or prevent misuse of the platform or recordings. Where appropriate and lawful, the Parent will be informed promptly and given a concise reason. Safeguarding duties may require information to be shared with appropriate authorities without prior notice.

Any fee adjustment following removal will reflect services already supplied, the circumstances and the Parent's statutory rights. Nothing in this clause permits an unfair forfeiture of money for services not supplied.

7. Live group sessions, attendance and recordings

Group coaching sessions are normally 45 minutes and are scheduled at a fixed weekly time within the Student's private age cohort. The timetable and joining details are placed in the authorised Community access group. The

practicable. A Provider-led cancellation will be rearranged, replaced with a reasonable alternative or credited where appropriate.

If the Student cannot attend or arrives late, the Parent should notify the Provider where practicable. A missed group session does not create an individual right to a refund, private replacement session or rescheduling because the session continues for the cohort. The Student may use an available recording, subject to the recording terms below.

Group sessions are intended to be recorded for enrolled students. Recordings may capture a participant's display name, image, voice, chat contribution, screen share or submitted work. Camera use is encouraged where the Student feels comfortable because it can support engagement, but it is not compulsory. The Student must participate in an appropriate way, for example through voice, chat, polls, reactions or agreed activities. Students should use only their first name or approved nickname.

Recordings are placed in restricted, age-and-term-specific archives and must not be shared outside the authorised portal. Access depends on the Student's active enrolment and archive entitlement. The Provider may edit, withhold or remove a recording for safeguarding, privacy, quality, legal or technical reasons. No particular recording is guaranteed where recording fails or publication would be inappropriate.

8. Parent and Student expectations

• Attend punctually with a suitable device, stable internet connection and a quiet, appropriate study environment.
• Complete agreed course activities and actions. Progress depends substantially on participation and independent

practice.

• Communicate respectfully and raise concerns promptly.
• Tell the Provider about reasonable adjustments, learning or access needs, and any safeguarding information

genuinely relevant to safe online participation, while understanding that the Provider is not providing healthcare.

• Join from a suitable and reasonably private location. A bedroom is permitted where it is the Student's most

appropriate private study space. Students may use background blur or a neutral virtual background and should wear appropriate clothing.

• Engage during live sessions through at least one suitable method, such as voice, chat, polls, reactions or agreed

activities, even if the camera is off.

9. Fees and recurring payments

The current Core Group Coaching subscription price is £75 per month unless a different amount is clearly stated at checkout. Payment is collected automatically on the billing date shown at checkout and continues monthly until cancelled. The Parent authorises recurring charges using the chosen payment method and must keep payment details current.

If payment fails, the Provider may retry payment and may pause access after reasonable notice. Access may be restored after outstanding sums are paid. The Provider will give reasonable advance notice of a price change, and the Parent may cancel before the change takes effect.

10. Monthly cancellation and the statutory cooling-off period

The Parent may cancel the subscription by emailing [email protected], telephoning +44 7961 311717, or sending a WhatsApp message to that number. The Parent does not need to use Kajabi's internal cancellation control. Cancellation stops future renewals and ordinarily takes effect at the end of the already-paid billing period. It does not retrospectively cancel services already supplied. The Parent should cancel before the next billing date. Any minimum term, promotion or different cancellation date must be clearly stated before purchase.

Because this Agreement is normally concluded online, the Parent generally has a statutory right to cancel within 14 days beginning the day after the contract is entered into. This statutory right is separate from the right to stop future monthly renewals.

The programme is designed to begin immediately. At checkout the Parent is asked to expressly request that coaching services begin during the 14-day cancellation period. If the Parent then cancels during that period, the

The Parent is also asked to expressly consent to immediate supply of the digital course and acknowledge that the right to cancel the digital-content element is lost once digital supply begins. Automatic portal access is the method by which that immediate digital supply begins. If the required consent, acknowledgement or contract confirmation has not been obtained, the statutory position may differ. Nothing in this Agreement limits statutory consumer rights.

The Parent may use the model cancellation form at the end of this Agreement, but it is not compulsory. A clear cancellation request using one of the contact methods above is sufficient.

11. Intellectual property

The course, coaching framework, Dr Emma's Four-Layer C.A.K.E. Method, videos, worksheets, planner excerpts, recordings, graphics and other programme materials are owned by or licensed to the Provider. The Parent and Student receive a limited, personal, non-transferable licence to use them for the Student's own education while access is active. They may not reproduce, sell, teach from, upload, distribute or commercially exploit them without written permission.

12. Data protection, confidentiality and safeguarding

Personal information is processed in accordance with the Provider's Privacy Notice and applicable data-protection law. Children's information will be handled with particular care, using privacy-protective defaults and only the information reasonably required to deliver and safeguard the programme.

Coaching discussions are treated respectfully and with appropriate confidentiality, but confidentiality is not absolute. The Provider may record and share relevant information where reasonably necessary to protect a child or another person, comply with law, investigate serious misconduct, obtain professional safeguarding advice or make a referral to an appropriate authority.

The Parent may contact the Provider by email, WhatsApp or telephone. Where a message contains sensitive information, the Provider may move the conversation to a more appropriate channel or arrange a call. These channels are not monitored continuously. In an emergency or where someone is at immediate risk, contact 999 or the appropriate emergency service.

13. Service standards, availability and liability

The Provider will perform the services with reasonable care and skill. The programme depends on internet services and third-party technology; uninterrupted or error-free access cannot be guaranteed. The Provider will take reasonable steps to restore access or provide a suitable alternative after a material technical failure.

The Provider is not responsible for losses caused by inaccurate information supplied by the Parent, misuse of the service, failure to follow reasonable instructions, or circumstances beyond reasonable control where the Provider is not at fault. Nothing in this Agreement excludes or restricts liability or consumer rights where it would be unlawful to do so.

14. Complaints and concerns

Concerns should be raised as soon as possible by email to [email protected], WhatsApp to +44 7961 311717, or telephone on +44 7961 311717. Please state the Parent's name, Student's first name, the relevant date and a concise description of the concern. The subject line for a safeguarding concern should begin: URGENT Safeguarding Concern.

The Provider will normally acknowledge a formal complaint within two working days and aim to provide a substantive response within ten working days. If more time is needed, the Parent will be told why and given an expected response date. The Provider may ask for relevant evidence and will keep an appropriate record of the complaint, findings and action. Raising a genuine concern will not disadvantage the Student.

15. Changes, transfer and ending the Agreement

The Provider may make reasonable operational or safeguarding changes to the timetable, Community structure, platform, course sequence or policies. Material changes affecting the purchased service will be communicated in advance where practicable. Neither the Parent nor Student may transfer access to another person.

Either party may end the Agreement in accordance with the cancellation provisions. The Provider may end it on reasonable notice, or immediately where serious safeguarding, payment, misuse or misconduct grounds apply.

Clauses intended to continue after termination, including intellectual property, confidentiality, accrued payment obligations and lawful record keeping, remain effective.

16. General legal terms

If a court finds part of this Agreement unenforceable, the remaining provisions continue. A delay in enforcing a right does not waive it. No person other than the Parent, Student and Provider has a right to enforce this Agreement, except where the law provides otherwise. This Agreement is governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction, without removing any mandatory consumer right to bring proceedings elsewhere.

Electronic acceptance by the Parent/Carer

This Agreement is accepted electronically by the Parent/Carer during checkout. The purchase record identifies the accepting customer, Student, selected Offer, version, date and transaction. No handwritten signature is required.

• Agreement acceptance: The Parent confirms that they have read and accept this Agreement, supplied accurate age

information, and will share the relevant Community Guidelines with the Student.

• Group recording acknowledgement: The Parent understands that group coaching sessions are intended to be

recorded and restricted to authorised students with access to the relevant age-and-term archive.

• Immediate services request: The Parent expressly requests that coaching services begin before the end of the

applicable 14-day cancellation period.

• Immediate digital content request: The Parent expressly consents to immediate course access and acknowledges

that the right to cancel the digital-content element is lost once digital supply begins.

Student acknowledgement: The Student is separately required to complete the Community Safety Promise in Module 0 before progressing to the main course content. This is a behavioural acknowledgement and does not make the Student responsible for the Parent's payment contract.

Model Cancellation Form

Use this form only if you wish to cancel during the statutory cancellation period. You may instead send any clear cancellation request by email, telephone or WhatsApp.

To Student Success Formula Ltd [email protected] Telephone / WhatsApp: +44 7961 311717 Notice I hereby give notice that I cancel my contract for the Student Success Formula Core Group Coaching Programme.

Parent/Carer name ____________________________________________________________ Student first name ____________________________________________________________ Email used at checkout ____________________________________________________________ Order date ____________________________________________________________ Date of cancellation ____________________________________________________________ Signature Only required if this form is sent on paper: ______________________________

Recommended checkout implementation

Keep the parent-facing checkout concise but make the legal actions clear. The following records should be retained with the purchase:

• A required tick box accepting this Core Group Coaching Service Agreement, with a link to the version being

accepted.

• A required immediate-services request covering live coaching and other services beginning within the 14-day

period.

• A required immediate-digital-content consent and acknowledgement covering automatic course access and the loss

of the cancellation right for that digital-content element once supply begins.

• The Parent/Carer's name and email, the Student's first name, date of birth or age cohort, selected offer, agreement

version, date/time and transaction record.

• A durable confirmation email after purchase attaching or linking to a downloadable copy of the accepted

agreement, cancellation instructions, Privacy Notice, Parent Safety Guide and relevant Student Community Guidelines.

Important: This agreement is a practical business draft, not a substitute for advice from a UK solicitor or Trading Standards. It should be reviewed alongside the final Kajabi checkout wording, Privacy Notice, safeguarding arrangements and actual service configuration before launch.